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Privacy & Usage Policy


Last updated: 1st January 2015


By visiting the RecoverMe website you agree to accept the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the RecoverMe website.

Each time you use the Site, you should check the date of this Privacy Policy (which appears above) and review any changes that have been made since your last visit to the Site.

As any good website operator, we wish to develop strong relationships with our customers based on respect and integrity. The level of trust and confidence you demonstrate is judged when you visit the RecoverMe website and provide us with information. This Privacy Policy is posted to demonstrate our commitment to providing the highest level of online security and customer service practices. Together with our commitment to treat your information with the highest level of honesty and integrity and sensitivity that we are able to.

1. Personal Information Collected By RecoverMe

RecoverMe uses information that we collect from our visitors and customers to improve your visit and experience through the RecoverMe website. We gather the following types of information:

Information You Give to Us

We Collect Personal Information that is provided by website users. "Personal Information" includes your name, address, telephone number, e-mail address, IP address. Personal Information is collected when you take out breakdown cover with us, or when you communicate with any of our departments such as customer service, through the RecoverMe website or by telephone to our call centre. In some instances, we may obtain other people’s names and email addresses that you may choose to provide as part of our "email a friend" feature.

Tags

We (or service providers on our behalf) may collect information from visits to the RecoverMe website through the use of "Tags." Tags are web page elements which may employ cookie technology that enable us to record data about visits to or transactions made on the RecoverMe website. This information is sometimes known as "clickstream data". We may use this data to analyse trends and statistics to improve your online experience or our customer service. No Personal Information is collected through the use of Tags on the RecoverMe website.

Cookies

The RecoverMe website uses the following types of cookies: session cookies, allowing us to "remember" content from page to page (these expire when you leave the website or close the browser); persistent cookies, which define the "Time To Live" and help us to determine your preferences (these will expire after the "Time To Live" period); and third party cookies, cookies from any other domain, such as recommended product and advertising services. Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around the RecoverMe website including the date and time. You can generally set your browser to reject cookies or to notify you when you are sent a cookie. Software is also available from third parties which will allow you to visit the RecoverMe website without providing this information. You are welcome to use the RecoverMe website if you use such software but we will not be able to offer you our personalized services and you will be unable to puchase cover using the RecoverMe website.

For further information on cookies, please click here.

Purchasing Cover

If you purchase cover through the Site, you will be required to provide contact, vehicle details and provide payment information to our trusted secure payment partner SagePay.

2. Use of Information Collected By Us

We use this information in an effort to improve your experience on the RecoverMe website, to provide services to you. We may also use this information to help us develop and improve the  RecoverMe website, and to tailor the RecoverMe website to your interests.

3. Sharing of Information with Third Parties

We will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy.

Vehicle Recovery Partner

If you purchase cover through the RecoverMe website, your contact, vehicle details and level of cover will be passed to our Recovery Partner; Auto-Rescue Logistics Ltd to ensure that should you need to call upon the cover provided that they are able to quickly validate and recover you and your vehicle as effectively and efficiently as possible.

Law Enforcement and Protection of Users

To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect our rights or property as well as those of our affiliates, customers, or its users. You should be aware that, following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.

4. Security

We employ 128-bit encryption technology in all areas of the Site which require you to provide or process your personal information. The Site utilises industry-standard firewalls and Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address and vehicle details.

You should recognise, however, that no computer system is fully secure and that there are inherent risks associated with Internet transactions. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favourite browser, which should have full SSL support.

5. Data Protection

Recover Me Limited is a Data Controller, as defined by the Data Protection Act (1998) (“the Act”). The Data we hold is maintained in accordance with the Act, and we may contact you from time to time to verify and update this data.

You have the right to access the data we hold on you. We will supply this data within 40 days of a request being made, at a nominal charge of £10 per request. To request access to your data please write to us at Recover Me Limited, Beaufort House, 7-8 Talavera Court, Moulton Park, Northampton, NN3 6RW.

You also have the right to request the correction or deletion of the data that we hold on you. Please email us using this link , or write to us at The Data Controller, Recover Me Limited, Beaufort House, 7-8 Talavera Court, Moulton Park, Northampton, NN3 6RW.

6. Limitations on Liability

IN NO EVENT WILL RECOVER ME LIMITED OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE RECOVERME WEBSITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE RECOVERME WEBSITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF GLOBAL INDUSTRIAL OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.